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The IT Management design solution involves the following system integration. 1. Richmond SupportDesk provides functionality for incident, problem, service level agreements and configuration management capabilities for overall IT operations, service and support. 2. NetOp Remote Control to fully manage remote computers and network devices as well as proactive maintenance of software and hardware inventory from a central console. 3. NetOp Desktop Firewall and NetOp Netfilter to provide desktop security and web filtering capabilites. 4. Prism Suite as an automated desktop management functions for asset management, software deployment, and patch management. |